Shipping policy

🚚 Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, processing may be delayed by a few days. In such cases, customers will be notified via email.

2. Shipping Coverage

We currently ship to most countries worldwide, including:

  • United States
  • Canada
  • United Kingdom
  • European Union
  • Australia
  • Brazil
  • Southeast Asia (including Thailand, Indonesia, Malaysia)

If your country is not available at checkout, please contact us before placing an order.

3. Shipping Methods

We work with international logistics providers such as:

  • Standard International Shipping
  • Express Shipping (available in selected regions)

Shipping method availability may vary depending on destination.

4. Estimated Delivery Time

Delivery time varies depending on destination:

  • United States / Canada: 7–15 business days
  • Europe: 7–18 business days
  • Southeast Asia: 5–12 business days
  • South America (Brazil, etc.): 10–25 business days
  • Other regions: 10–30 business days

Please note that delivery times are estimates and may be affected by customs delays or local logistics conditions.

5. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Destination country
  • Order weight
  • Shipping method selected

We may offer free shipping promotions from time to time.

6. Customs, Duties & Taxes

Customers are responsible for any customs duties, import taxes, or local fees that may apply upon arrival in their country.

We are not responsible for delays caused by customs clearance processes.

7. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking updates may take 24–72 hours to appear in the carrier’s system.

8. Lost or Delayed Packages

If your order has not arrived within the estimated delivery time, please contact us.

We will work with the shipping carrier to investigate the issue.

Lost packages will be handled on a case-by-case basis.

9. Contact Us

If you have any questions about shipping, please contact us:

📧 Email:  xiaolimy027@gmail.com
🌐 Website: https://marlongame365.com/

We usually respond within 24–48 hours on business days.